Frequently Asked Questions
Everything you need to know about your Paly Hollywood shopping experience.
How long does shipping take for my order?
We offer standard shipping which typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fashion-forward cuts may vary by style.
Which payment methods do you accept?
Paly Hollywood accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
We are committed to ethical fashion. We partner with manufacturers who prioritize high-quality, durable materials and fair labor practices to ensure luxury quality with a conscience.